Terms of Service

This Master Services Agreement (the “Agreement”) is between BusyBee Labs Pty Ltd, ABN 68 688 853 723, trading as BusyBeeDoc (“we”, “us”), and the medical practice or practitioner that subscribes to our services (“you”). The same Agreement applies to every plan.

You enter into this Agreement when you tick the acceptance box and complete payment at checkout. At that moment we record the version of these terms you accepted, the date and time, and your selections (your “Order”). The accepted version, together with your Order, forms the whole contract between us. This Agreement incorporates our Privacy Policy.

BusyBeeDoc provides website design, development, hosting, and — on plans that include them — search engine optimisation, Google Business Profile management, content marketing, and related digital services for Australian medical practices.

The scope of each plan and add-on is the standard scope published on our pricing page and service catalogue at the time you subscribe. Where you can choose an option (for example, which social platforms we post to), that option is a selection from a defined list, not a negotiated variation. Your current Order is always visible in your account.

• All prices are in Australian dollars (AUD) and include GST. We issue a tax invoice for each payment.
• Where your plan includes a build fee (for example, the Launch build), it is payable upfront and is non-refundable.
• Subscription fees are billed monthly in advance via Stripe. We do not store your card details.
• If you exceed the practitioner bracket for your plan, we may move you to the correct bracket’s published rate on 30 days’ written notice.
• If a payment fails and remains unpaid 14 days after we notify you, we may suspend the services (including taking a hosted website offline) until it is paid. We give at least 48 hours’ notice before suspending hosting.

• This Agreement runs month to month. There is no minimum term and no lock-in.
• You may cancel at any time, effective at the end of your current paid month, from your account or by emailing hello@busybeedoc.com.
• Fees already paid are not refunded, and any upfront build fee is not refunded.
• We may cancel on 30 days’ notice, or immediately if you seriously breach this Agreement, if there is a security or legal risk, or if we are required to by law.
• On cancellation your website is taken offline at the end of the billing period. We give you a reasonable opportunity to export your content and data (see clause 7).

You are responsible for your practice’s compliance with the law and your professional obligations. You agree to:

• Provide accurate and complete information about your practice.
• Hold the patient consents required before any patient information is collected through the services.
• Meet your professional obligations to keep and protect medical records under the laws of your state or territory.
• Review and approve content in a timely manner (see clause 6).
• Keep your account credentials secure and not use the services for any unlawful purpose.

When we create your website copy — and, on plans that include ongoing content, the content we produce for you each month — we apply the Australian Health Practitioner Regulation Agency (AHPRA) and Medical Board of Australia advertising guidelines as part of our service, and we will flag content we think creates a compliance risk. This is a professional standard we work to, not a guarantee of regulatory compliance.

You are the registered health practitioner and remain solely responsible, to AHPRA and at law, for your practice’s advertising. You must review and approve all content before it is published, and your approval is your confirmation that the content meets your professional and regulatory obligations.

We are not lawyers and do not provide legal or regulatory advice. AHPRA guidelines change, and how they apply in a given case is a matter of judgement that only AHPRA can finally determine. For these reasons we do not warrant that any content is, or will remain, AHPRA-compliant. Where you are unsure, you should obtain your own professional advice.

We may decline to publish, or may remove, content we reasonably believe breaches AHPRA advertising obligations or any law, and will tell you if we do. To the maximum extent permitted by law (and subject to clauses 11 and 12), we are not liable for any complaint, investigation, finding, penalty, or loss arising from content published on your website or in your communications, including any AHPRA or Medical Board action.

Your content: you own the text, images, logos, and practice information you provide. You grant us the licence we need to host, display, and process it to deliver the services.

Your website and domain: you own your website’s source code and your domain name (your domain is always registered in your name). On request we provide a clean, deployable export of your site’s source code so you can self-host it elsewhere. There is no lock-in clause.

Our managed platform: the forms, secure file uploads, email notifications, client portal, and Sydney-hosted backend run on our managed infrastructure and remain ours. While you are subscribed we grant you a non-exclusive, non-transferable licence to use them. This managed functionality is not transferred on cancellation.

On cancellation: your website is taken offline at the end of the billing period. We hand over your domain, your content and data, and a deployable export of your website source code. The managed backend functions (forms, uploads, email notifications, portal) do not transfer; if you wish to fully self-host, a one-off migration package is available.

BusyBeeDoc brand: the BusyBeeDoc name, logo, and website remain the property of BusyBee Labs Pty Ltd.

Websites built by BusyBeeDoc are hosted on our infrastructure, included for the duration of your subscription. We aim for 99.9% uptime but do not guarantee uninterrupted service, and the services may be unavailable for maintenance, upgrades, or reasons outside our control. We may improve or change the tools and platforms we use, provided we do not materially reduce the scope you subscribed to.

We handle patient and personal information only on your documented instructions and only to deliver the services, as set out in our Data Processing Agreement. All patient data is stored in Australia (AWS ap-southeast-2). We do not use patient data for marketing, AI training, or profiling. See our Privacy Policy for how we handle your information.

Each party will keep the other’s confidential information private and use it only for this Agreement, except where disclosure is required by law. This obligation continues for two (2) years after the Agreement ends.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Agreement excludes, restricts, or modifies those guarantees. Apart from those guarantees and any other warranty implied by law that cannot be excluded, the services are provided “as is”. The services support your practice’s operations and are not a clinical decision-making system.

To the maximum extent permitted by law, and subject to clause 11, BusyBee Labs Pty Ltd is not liable for any indirect, incidental, or consequential loss arising from the services, including loss of revenue, loss of patients, or loss of data.

Our total aggregate liability for any claim relating to the services — whether in contract, tort (including negligence), statute, or otherwise — is limited to the total fees you paid us in the three (3) months immediately before the event giving rise to the claim. Where liability cannot lawfully be excluded but can be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control (including natural disaster, pandemic, cyber-attack, or a prolonged third-party platform outage such as AWS, Google, or Cloudflare). If such an event continues for more than 30 days, either party may end this Agreement on 7 days’ written notice without liability (except for fees already due).

If a dispute arises, the parties will first try to resolve it through good-faith negotiation, started by written notice. If it is not resolved within 14 days, either party may refer it to mediation (mediator agreed between the parties, or failing agreement within 7 days, appointed by the Law Institute of Victoria; costs shared equally). Nothing in this clause prevents a party from seeking urgent relief from a court.

We may update these terms from time to time. The version you accepted at checkout continues to apply to you until you accept a new version. For minor changes we publish the updated version with a new date. For material changes (fees, cancellation, liability, intellectual property, or how we handle patient data) we give you at least 30 days’ notice by email; if you continue to use the services after the change takes effect, you accept the new version. We keep an archive of every version and its date.

This Agreement is governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of its courts.

If you have any questions about these terms, please contact us: