Privacy Policy
Last updated: 20 April 2026
1. Introduction
BusyBee Labs Pty Ltd (ABN 68 688 853 723), trading as BusyBeeDoc, is committed to protecting the privacy of your personal information. This policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
BusyBeeDoc is a digital agency that builds websites and provides marketing services for Australian medical practices. This policy covers information collected through our website at busybeedoc.com and related services.
2. What information we collect
Personal information:
- Name
- Email address
- Phone number
- Practice name and suburb
- Medical specialty
- Website URL (if provided)
Technical information:
- IP address
- Browser type and version
- Device information and screen resolution
- Timezone and language settings
- Pages visited and referral source
We do not collect health information or sensitive information through this website. Our forms are designed to collect business contact details for the purpose of providing website and marketing services to medical practices.
3. How we collect information
We collect information through the following methods:
- Website forms (build request, contact form, custom quote form)
- Email correspondence
- Phone and video calls
- Discovery meetings
When you submit a form on our website, the information you provide is transmitted securely and stored in Australia.
4. Why we collect information
- To respond to your enquiry or quote request
- To build and deliver your website and marketing services
- To manage your account and ongoing service delivery
- To send you service-related communications
- To process payments and billing
- To comply with legal and professional obligations
- To improve our website and services
5. How we use your information
- Service delivery: building your website and running your marketing
- Communication: responding to enquiries, project updates, support
- Billing: processing payments via Stripe
- Analytics: understanding how visitors use our website to improve it
- Security: preventing spam and protecting against abuse
We will not use your information for marketing purposes without your explicit consent.
6. Who we share information with
We will not share your personal information with third parties except as necessary to provide our services or as required by law. This includes:
- Payment processors (Stripe) for billing
- Cloud infrastructure providers (see section 10) for service delivery
- Legal authorities where required by law
We do not sell, rent, or trade your personal information to any third party.
7. How we store and protect your information
Your information is stored securely on cloud infrastructure located in Sydney, Australia (ap-southeast-2 region). We use:
- Database: Supabase (PostgreSQL database hosted in Sydney, Australia)
- Website hosting: Vercel (Sydney region, syd1)
All data is encrypted in transit (TLS/SSL). Access is restricted to authorised staff only. Your information is not transferred or stored outside Australia, except where a third-party service processes data globally (see section 10).
8. Data retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you cancel your service, we retain your information for a reasonable period to facilitate any follow-up enquiries, after which it is securely deleted.
Form submissions from prospective clients who do not proceed with a service are retained for 12 months, then deleted.
9. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Complaint: Make a complaint about how we handle your information
To exercise any of these rights, contact us at hello@busybeedoc.com.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Third-party services
We use the following third-party services to operate our website:
| Service | Purpose | Data Location |
|---|---|---|
| Supabase | Secure database for form submissions | Sydney, Australia |
| Vercel | Website hosting and delivery | Sydney, Australia (syd1) |
| Stripe | Payment processing | Global (PCI-DSS compliant) |
| Google reCAPTCHA | Spam prevention on web forms | Google servers (technical data only) |
| Google Analytics (GA4) | Website usage analytics | Google servers |
| Resend | Transactional email delivery | Global |
These providers are required to handle your information securely and in compliance with applicable privacy laws. Google reCAPTCHA may collect certain technical data (such as your IP address) in accordance with Google's Privacy Policy.
11. Cookies and analytics
Our website uses Google Analytics (GA4) to understand how visitors use our site. This involves the use of cookies — small text files stored on your device. GA4 collects anonymised data about page views, session duration, and traffic sources.
You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page. We encourage you to review this policy periodically.
13. Contact us
If you have any questions about this privacy policy or how we handle your information, please contact us: