Show up in the Google Maps 3-pack. When a patient searches your specialty plus their suburb, Google shows three clinics on a map at the top of the page. That is the Local Pack, and it gets the majority of local clicks. This service exists to put your practice in it and keep you there.
If any of these sound familiar, the Local Pack is quietly sending your patients to the practice down the road.
You search your specialty plus your suburb on your own phone, and three other clinics show up on the map. You are nowhere. That is where the majority of local clicks go, and you are missing every one of them.
No posts in months, photos from 2019, half the services missing, and the hours are wrong. Google reads neglect as a signal. Dormant profiles slide down the rankings while active ones climb.
You know you should reply, but one wrong sentence about a patient is an AHPRA problem. So the reviews pile up, competitors with more engagement outrank you, and the 1-star from 2022 is still the first thing people read.
Your primary category says "Doctor" instead of "Cardiologist". Half your services are not listed. The Q&A section is either empty or full of random questions from strangers. Every one of these is a ranking signal you are giving away.
Setup, weekly ongoing work, and monthly reporting. Every item below is included, no upsells, no tiers hidden inside the tier.
Full profile audit or ground-up setup: ownership, verification, and cleanup of duplicate or incorrect listings
Primary and secondary category strategy tuned for your specialty (the single biggest Local Pack ranking lever)
Service area, business hours, holiday hours, attributes, and accessibility fields completed properly
Geo-tagged photos of your practice, team, and interior, refreshed regularly so the profile reads as active
Weekly Google Posts written by us, AHPRA-compliant, on-brand, covering services, updates, and seasonal health topics
Every post passes an automated compliance gate before it can publish: superlatives, outcome guarantees, testimonial or implied-endorsement language, competitor comparisons, pricing inducements and miracle-result phrasing are all blocked, and a post that trips a rule is rewritten and re-checked rather than queued for someone to notice
Q&A section seeded with the real questions patients ask (written in your voice, pre-approved)
Review monitoring across Google, and AHPRA-compliant response templates for every star rating
Drafted responses to new reviews within 24 hours. You approve, we post
Citation building and NAP (Name, Address, Phone) consistency across Australian medical directories
Local content recommendations for your website, the pages that feed the Local Pack above and beyond GBP itself
Monthly Local Pack ranking report: where you sit in the 3-pack for every target keyword, in every target suburb, on mobile
Competitor monitoring, who else is showing up in the 3-pack for your terms, and what they are doing that you are not
Suspension recovery support if your profile is ever flagged or taken down
A live review view in your client portal: every review scored for sentiment, the themes patients raise with a count of how many reviews touched each one, and a plain-English summary of where your reputation actually stands
Prioritised action points in the portal, sorted into what to fix first and what to protect, so the review data turns into a short list rather than a wall of feedback
Review velocity tracked over time, plus AHPRA-safe review-request templates and your practice’s Google review link, ready for your team to send
Seen enough? Let’s talk about your practice.
Reviews are both a ranking factor and the first thing a patient reads about you, and replying to them badly is an AHPRA problem rather than a marketing one. This is the part of reputation management that belongs with your Google work.
We watch the reviews on your Google Business Profile, the ones that feed the Local Pack and sit at the top of your search result. You hear about a new review from us rather than from a patient in the waiting room.
Every reply is written to acknowledge without confirming that the reviewer was ever a patient, which is the line most practices cross by accident. You approve before anything is posted.
A soft-ask flow at the right point in the patient journey, with wording that avoids incentives, pressure and anything that reads as soliciting a testimonial. No review-gating software, because hiding negative feedback breaches both Google’s terms and AHPRA.
Every review scored for sentiment in your client portal, with the themes patients raise counted and ranked, so you can see whether the problem is parking, wait times or one receptionist.
A specialist wants referrer recognition, a GP clinic wants to be chosen first, a hospital department wants public trust. We agree which one you are actually optimising for before touching anything.
Review velocity tracked over time, so recent and positive feedback carries the profile rather than a single bad month from years ago defining it.
The practice site, the practitioner profiles, the Google Business Profile and the legitimate Australian directories. When those hold the top results for your name, one review stops being the story. This is the part of reputation work that is not about the reviews at all.
Wrong hours, a disconnected phone number, a practitioner who left in 2023, a duplicate profile from a previous owner. Unglamorous, quick to fix, and more often the real reason a patient forms a bad impression than any review is.
GBP is not a one-off setup job. The profiles that rank are the ones that stay active, so this is a cycle, not a project.
We pull your current GBP, check for duplicates and ownership issues, benchmark your Local Pack position across your target suburbs, and map your top competitors. You fill out a short intake on services, tone, and the suburbs you actually want to win.
We claim or clean up the profile, fix the primary category, complete every field Google offers, upload geo-tagged photos, seed Q&A, and start citation building across Australian medical directories. Most of the heavy lift happens in the first two weeks.
Weekly Google Posts written and published by us. New reviews get drafted responses within 24 hours, AHPRA-compliant, ready for you to approve. Photos refreshed monthly. Citations expanded over time. The profile stays alive, which is what Google rewards.
Every month you get a plain-English report: Local Pack rank per keyword and per suburb (measured on mobile, where your patients actually search), review velocity, post engagement, profile views, direction requests, and what your competitors are doing. No vanity metrics.
Growth + Search is $700/mo, inc. GST, for any practice size.
Responding to Google reviews as a health practitioner is a regulated activity. One wrong sentence, confirming someone was a patient, referencing their condition, thanking them for a testimonial, can trigger an AHPRA notification. We write every response against the AHPRA advertising guidelines before it ever gets posted.
Plenty of agencies will "tidy up your profile" and call it a day. We sell a specific outcome: appearing in the Google Maps 3-pack for the searches that actually bring patients to your door. Everything we do ladders up to that one number.
The single biggest mistake on medical GBPs is the primary category. Most practices default to "Doctor" when they should be using a specialty-specific category like "Cardiologist", "Dermatologist", or "Physiotherapist". This one field moves the needle more than any other. We know which categories actually exist in Google’s taxonomy and which ones rank.
We report where you actually rank in the 3-pack, by keyword, by suburb, on mobile, because that is how most "near me" searches happen. Not desktop snapshots from a single location. You get the real picture every month, not a dashboard full of flattering but useless metrics.
We know Australian suburbs, Australian directories, and the AHPRA rules that govern how doctors are allowed to advertise. No offshore teams, no generic playbooks written for US dentists.
Here is what each option actually gets you, not the brochure version.
You fumble through Google’s UI between patients, skip half the fields, and pick "Doctor" as your category
A generalist account manager who has never set up a medical GBP follows a checklist built for restaurants
Healthcare-specific setup, every field completed, categories tuned for your specialty, ownership verified
Guess. Pick "Doctor" and hope for the best
A bored intern copies whatever your competitor chose
Specialty-first primary category plus a researched set of secondary categories based on what actually ranks in your suburbs
Either ignore them (and lose ranking signal) or reply off the cuff and create AHPRA exposure
Generic template replies that sound the same on every client and still breach AHPRA if you read them carefully
Every response drafted against the AHPRA advertising guidelines, in your voice, within 24 hours of a new review
You meant to, but it has been three months
AI-generated slop posts with stock imagery, Google can tell, and so can patients
Written by us, AHPRA-aware, tied to your actual services and seasonal health topics
You search your own name on your own phone and feel good about yourself
A single desktop rank from one postcode, reported quarterly
Per-keyword, per-suburb, mobile-first Local Pack tracking, reported monthly, in plain English
You submitted to Yellow Pages in 2018 and never touched it again
A bulk submission tool spraying your details across 200 low-quality directories
Hand-curated Australian medical and health directories with NAP consistency checks
Entirely your risk
Most agencies do not know AHPRA exists
Every reply reviewed against the guidelines before it is posted
Google’s support forums and a two-week wait
A support ticket that gets forgotten
We handle the appeal, the documentation, and the reinstatement conversation
Free, plus the hours you are not seeing patients, plus the bookings you are losing to the practice ranked above you
$800–$1,500/mo on top of a retainer you already pay, often bolted onto unrelated work
Included in Growth. Flat monthly fee. Cancel anytime.
The honest summary: DIY is technically free but expensive in clinical hours and AHPRA risk. Generalist agencies treat your profile like a restaurant listing. We treat the Local Pack as the product, and the report we send you every month shows exactly how you are tracking toward it.
Local Pack optimisation is part of our Growth tier, alongside the rest of your online presence. Pick the path that matches where your practice is today.
I need a professional, AHPRA-compliant website. I don't want to talk to anyone.
I want everything in Launch, plus a team actively growing my online presence: SEO, Google Business Profile, content, and a real strategy.
I want done-for-you marketing at scale, built around what my practice actually needs: SEO, content, ads, GBP, GP warming, reputation. I want a team that knows my practice and an ongoing relationship.
Only need one thing, not a full plan?
SEO, Google Business Profile, ads, and more, sold on their own.
Not sure which fits? Just send us a message and we’ll point you in the right direction.