This is our own comparison page. We wrote it, we picked the questions, and we come out well on them — so treat it as a starting point, not a verdict. Every answer in our column can be checked against this site or by asking us. Every point in the other column is a question you can put to anyone, including us.
| What to ask | BusyBeeDoc | Asking anyone else |
|---|---|---|
| Where is patient form data processed and stored? | Sydney. Form submissions, file uploads and notification email all run through AWS ap-southeast-2 and Amazon SES in the same region. | Ask for a region, not a reassurance. Many platforms route form data and transactional email offshore by default, and under APP 8 the disclosure obligation sits with your practice, not your provider. |
| Is the domain registered in the practice’s name? | Yes, always. Ask us for the registrant details at any time. | Ask to see the registrant record. A domain you do not control is a website you cannot take with you, and it is the most expensive thing on this list to get wrong. |
| What do you get if you cancel? | Domain, content, images, brand and source code. The managed form and notification backend runs on our infrastructure and does not transfer — the same arrangement Cliniko, Shopify and Squarespace use. | Ask for it in writing before signing. "You own everything" is a slogan; a list of what transfers and what does not is a term. |
| Is there a published price? | Yes, on the pricing page, dated. Launch is $200/mo (1–2 practitioners) or $400/mo (3+ practitioners), inc. GST, Growth is $500/mo (1–2 practitioners) or $1,000/mo (3+ practitioners), inc. GST, Accelerate is $3,000/mo (1–2 practitioners) or $4,000/mo (3+ practitioners), inc. GST. | If pricing is "on enquiry", you cannot know where in the range you landed. If it is published but undated, check it is still current — stale figures outlive the pages they were written on. |
| Is there a minimum term? | No. Month-to-month on every plan, 30 days’ notice, no exit fee. | Ask for the minimum term and the early-exit cost as two separate numbers. A twelve-month term with a fee for the remaining months is common and is not always stated upfront. |
| Who is accountable for advertising compliance? | Every page is reviewed against the Ahpra advertising guidelines before it goes live. We will tell you no, in writing, when something you have asked for would breach them. | A notification lands on your registration, so test it: ask whether they will publish patient testimonials about clinical care. Section 133(1)(c) prohibits it. An agency that agrees, or hedges, is one that will let you carry the risk. |
| How fast is the site, really? | Run us through PageSpeed Insights yourself — this site and any client site linked from our work. | Do the same to them, on their own site and two they built, on mobile. It is free and takes a minute. Look for a pattern across all three rather than one good score. |
| What does a change cost? | Unlimited copy, image and content edits for the life of your plan, requested through the client portal. No hourly billing. | Ask what a typo fix in a doctor’s bio costs and how long it takes. Hourly billing for small edits is what quietly turns a good site into a stale one. |
Pricing current as at . Full breakdown on the pricing page, which is the authoritative copy.
If you want a one-off build with no ongoing relationship, our model is a subscription and you would be paying monthly for something you consider finished. If you want to self-host everything, the managed backend is exactly the part that makes onshore data handling work, so you would lose the reason to choose us. And if you need a site live next week, the build runs about seven business days — compressing it means skipping the compliance review that is the point of using us.
No, and it would be worth distrusting if it claimed to be. This page is published by BusyBeeDoc, it compares us to alternatives, and we chose the criteria — so naturally we come out well on them. What we have tried to make it is checkable: every claim in our column can be verified against this site or by asking us, and every point in the other column is a question you can put to any provider, including us. If you want a version written to be useful whether or not you ever speak to us, read our guide to choosing a medical website agency instead.
Because we cannot verify claims about them to a standard worth publishing. Measuring another agency’s page speed, confirming where they store patient data, or characterising their contracts properly takes real research, and stating any of it inaccurately about a named business is both unfair and legally risky. Ranked "top 10 agencies" lists in this industry are frequently generated in batches by agencies that also appear near the top of their own lists, and the details in them are often years out of date. We would rather give you the questions than a ranking we cannot stand behind.
Three cases, honestly. If you want a one-off build with no ongoing relationship, our model is a subscription and you would be paying monthly for something you consider finished. If you want to self-host everything, the managed backend is precisely the part that makes onshore data handling work, so you would lose the reason to choose us. And if you need a site live next week, our build runs about seven business days and compressing it means skipping the compliance review that is the point of using us.
Our pricing page is the authoritative copy and it carries a date. Third-party directories and "best agency" listings have quoted pricing for us that we stopped charging in 2024, because old pages outlive the prices written on them. If a figure elsewhere disagrees with our pricing page, the pricing page is right.
If you would rather start from the checks than from a vendor’s own comparison, we publish a longer guide to choosing a medical website agency, written to be useful whether or not you ever speak to us.