A website care plan is what keeps a medical site running after launch: hosting, updates, backups, monitoring and the edits you ask for. Hosting is easy to buy. A same-day edit is not. For most practices a changed fee or a departing doctor means a ticket and a wait of days or weeks. We host it, monitor it, patch it, back it up, and ship ordinary edits the same day.
A new fee, a doctor leaving, a change to your opening hours. When edits sit in an agency ticket queue, the site slowly drifts out of date and patients act on information that is no longer true.
Most website platforms route enquiry form submissions and transactional email through overseas servers by default. Under Australian Privacy Principle 8 the obligation for that cross-border disclosure sits with your practice, not with your web provider.
Expired certificates, a broken contact form, a dependency with a published vulnerability. Without monitoring, the first person to notice is usually a patient who could not reach you.
Plenty of providers host on a platform you have no access to, with no export path. When you want to move, the site has to be rebuilt from scratch.
Australian hosting, with enquiry forms, file uploads and patient details kept onshore
Same-day content edits: fees, hours, staff changes, new services, new locations
SSL certificates issued and renewed automatically, so the padlock never lapses
Uptime and error monitoring, so we find the broken form before a patient does
Automatic backups, with the ability to roll back a bad change
Framework, dependency and security patching as updates are released
Managed transactional email for enquiry notifications and patient confirmations
Core Web Vitals kept in the green as content and pages are added over time
Your website source code stays yours, and leaves with you if you ever go
Seen enough? Let’s talk about your practice.
Ordinary content edits ship the same day. Building a new page, adding a feature or reworking a design is quoted separately, with a straight answer on timing before we start.
We configure your domain, including the SPF, DKIM and DMARC records that keep your mail authenticated. The mailboxes themselves stay with your own IT contact or provider, whether that is Microsoft 365, Google Workspace or something else.
Your website source code is yours and leaves with you. The infrastructure running forms, uploads, notifications and the client portal stays with us, so you would need equivalents for those pieces.
We do not run WordPress care plans. Sites are built on infrastructure we host and patch ourselves, which is what makes same-day edits and onshore form data possible. Moving an existing WordPress site across is a rebuild, and is quoted as one.
Hosting is set up as part of your build, not bolted on afterwards. Australian infrastructure, configured for the forms and uploads a medical site actually needs.
Uptime, errors, certificates and performance are watched continuously. When something needs attention, we act on it rather than waiting for you to report it.
Text, voice note, WhatsApp or email. No ticket system and no account manager between you and the person doing the work.
Ordinary content edits go live the day you ask. Larger pieces of work get a straight answer on timing before we start.
Launch is $200/mo, inc. GST, for any practice size, billed annually for the first year, $2,400, then monthly, cancel any time after the first year with 30 days' notice.
Australian hosting and data residency, built to the Australian Privacy Principles and the Privacy Act 1988. It is the default configuration, not a paid upgrade.
The same two founders who built your site maintain it. Nothing is handed to a support tier that has never seen your codebase.
You own your website source code. The managed backend that runs forms, uploads, notifications and the client portal stays on our infrastructure, but the site itself is portable.
Cancel any time with 30 days notice. There is no cancellation or exit fee, so the hosting has to keep earning its place.
Wherever the platform defaults to, usually overseas
Often overseas, rarely documented
Australian infrastructure, documented in the DPA
Your own evening
Days to weeks, via a ticket
Same day
Platform support chat
An account manager
The person who built the site
Manual, if you remember
Varies by retainer
Handled as updates land
Export is usually partial
Often a rebuild
You already own the source code
Hosting and maintenance are included in every plan rather than sold separately, because a medical site that is not maintained becomes a compliance problem rather than an asset.
Hosting, monitoring, patching, backups and same-day edits are included in every plan. Pick the path that fits where your practice is right now.
I need a professional, AHPRA-compliant website. I don't want to talk to anyone.
I want everything in Launch, plus a team actively growing my online presence: SEO, Google Business Profile, content, and a real strategy.
I want done-for-you marketing at scale, built around what my practice actually needs: SEO, content, ads, GBP, GP warming, reputation. I want a team that knows my practice and an ongoing relationship.
Only need one thing, not a full plan?
SEO, Google Business Profile, ads, and more, sold on their own.
Not sure which fits? Just send us a message and we’ll point you in the right direction.